Complaint Management

Curtin’s complaint resolution framework comprises of:

1. The online Complaints Portal
2. Electronic Complaint Management System.
3. Curtin University’s Complaints Procedure
4. A comprehensive set of guidelines, protocols and other documentation to assist all parties in the effective resolution of complaints.

This framework is used to resolve complaints made against Curtin University, its operations or staff at the most appropriate level and at the earliest available opportunity.

General Information on Complaint Resolution

What happens when a complaint is submitted?

For complainants, this is what happens when your complaint is submitted through the Complaints Portal.

End-to-end complaint resolution flowcharts

High level flowcharts which describe the end-to-end manual steps for resolving complaints (including staff and research misconduct) are included below.