Complaint Categories
Due to the broad nature of complaints, the University has developed the following table to assist you in identifying your main areas of concern and assisting in the lodgement process for a complaint. Alternatively, refer to the PDF version: list of complaint categories
| COMPLAINT CATEGORY | AREAS OF RESPONSIBILITY |
|---|---|
| Academic Misconduct | Cheating Collusion with others Plagiarism Falsifying data Research misconduct Provision of falsified records Other |
| Academic Status/Appeals | Assessment appeals Examination appeals Other |
| Admissions | Application for admission Eligibility criteria Refusal of admission Other |
| Breach of Privacy | Data breach Other |
| Regulatory Non-Compliance | Age Discrimination Act 2004 Biosecurity Act 2015 Competition and Consumer Act 2010 Copyright Act 1968 Corruption, Crime and Misconduct Act 2003 Disability Services Act 1993 Equal Opportunity Act 1984 Gene Technology Act 2000 Nuclear Non-Proliferation (Safeguards) Act 1987 Occupational Safety and Health Act 1984 Public Interest Disclosure Act 2003 Racial Discrimination Act 1975 Radiation Safety Act 1975 Sex Discrimination Act 1984 State Records Act 2000 Workplace Gender Equality Act 2012 Other |
| Computer Software / System Concerns | Abacus Labs Alesco Blackboard iLecture Online Services Printing Services Remote Access Rubrics Staff Oasis Turnitin Other |
| Conflict of Interest – Failure to Declare | Close personal relationships between individuals Close personal relationships between individuals and students Financial interests • Gifts, benefits and hospitality Multiple roles (includes conflicts of duty) Personal benefits Personal views of individuals towards others Public comment Research Secondary employment (includes private consultancies) Sponsorships and other agreements Use of official information Use of university facilities and equipment |
| Customer Service | Rude of unhelpful staff Incorrect or conflicting advice Poor response to information requests Lack of communication Expectations not met Service standards Unreasonable delays Other |
| Disability Access and Inclusion | Services and events Buildings and facilities Information Services Complaints Public consultation Employment |
| Discrimination | Age Disability Ethnicity Gender Linguistic Martial Pregnancy Racial Religious Sexual harassment Sexual orientation Socio economic status Other |
| Employment | Change management Redundancy Termination of employment Termination of contract Workplace performance Suspension from employment Leave applications Position descriptions Research key performance indicators Work planning and performance review Other |
| Enrolment | Cancellation of enrolment Delays with enrolment application Recognition of prior learning Termination of enrolment Timetabling or courses Withdrawal/cancellation of courses Incorrect course information provided Other |
| Feedback | Compliment about staff member Negative feedback Positive feedback Complaints where complainants are unsure or unable to identify the most appropriate category. Your complaint will be categorised (if required) upon receipt by the Integrity and Standards Unit (ISU) |
| Fees and Charges | Student services and amenities fee (SSAF) Fines and debts Late fees Document fees Special processing and service fees Printing and photocopying fees Other |
| General Misconduct | Interfering with the freedom of other people Disruption teaching Disrupting meetings, ceremonies or other official events Threat of violence Trespassing Damage to property Misuse of computers Bullying (alleged) Harassment Inappropriate behaviour Inappropriate comments Inappropriate language Offensive behaviour Other |
| Occupational Health and Safety concerns | Noise Smoking on campus Other |
| Parking | Lack of bays Infringements Parking fees Other |
| Policy, Process and Procedures of the University | Decision made by the University Breach of policy Other |
| Recruitment Process | Offer of employment No feedback on application Long delays with application process Selection process Other |
| Security | Behaviour of Security Personnel Other |
| Serious Misconduct | Maladministration (contrary to law) Corrupt conduct Pecuniary interests Possible breaches of the University’s Code of Conduct Possible breaches of the University’s Code of Conduct – Sexual Assault Dereliction of duties Other |
| Student Guild | Guild Matters – not within the jurisdiction of the university Guild Commercial Operations Other |
| Student Services | Examinations Official documents Graduations Scholarships Student Service Centre Other |
| Teaching | Quality of lectures Quality of course materials Quality of teaching/support/guidance/feedback Quality of teaching facilities/theatre Other |
