Complaint Resolution
Are you a line manager seeking information regarding resolving complaints? View available resources on the Staff portal.
Are you a line manager seeking information regarding resolving complaints? View available resources on the Staff portal.
Curtin’s complaint resolution framework comprises of:
This framework is used to resolve complaints made against Curtin University, its operations or staff at the most appropriate level and at the earliest available opportunity.
For complainants, this is what happens when your complaint is submitted through the Complaints Portal.
High level flowcharts which describe the end-to-end manual steps for resolving complaints (including staff and research misconduct) are included below.