Complaints at Curtin University

Curtin University has zero tolerance for corruption, fraud and takes breaches of the University’s Code of Conduct seriously. The Curtin Code of Conduct, Values and Signature Behaviours clearly outline the standards and expectations of staff and members of the University community. Complaints made at Curtin University by all parties are administered according to the Complaints Procedure. The procedure outlines:

General Principles which govern the complaints management process.
Who can make a complaint.
The triage and investigation process.
Parties and expectations.
The role of the Integrity and Standards Unit.

A general overview of the complaints management workflow can be found here. Expectations and obligations for all parties involved in a complaints management process can be located here. The investigation of complaints made to the University are at no or very minimal cost to complainants.

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Staff

It is our priority to cultivate a safe and respectful workspace. As a Curtin staff member, your voice matters; report any concerns, from unprofessional conduct to harassment or crime.

Staff Complaints

Student

As a Curtin student, speak up if you see or experience anything concerning. Your voice matters, big or small. It helps us take action, connect you with support, and build the community we deserve.

Student complaints

General public

Share any concern about our staff, services, or actions. Big or small, your voice helps make Curtin better. Speak up for a stronger Curtin community.

General public complaints

Complaints Resolution

Curtin is committed to an effective complaint management process, with the objectives of:

Providing a sensitive, respectful, trauma-informed, unbiased and effective response to complaints.
Maintaining confidentiality, to the extent that is practicable and providing avenues for complainants seeking anonymity to make complaints in line with the Public Interest Disclosure Act 1988 (WA).
Ensuring complaints are addressed according to the principles of procedural fairness to all parties, pursuant to the principles of natural justice.
Management of investigations in a professional and unbiased manner, conducted by an appropriate Decision Maker, in the absence of any undeclared conflicts of interest.