General public complaints
Curtin University is a public institution which prides itself on integrating with the community around it. Whether it’s the people, activities, services, actions, or processes— Curtin welcomes complaints, comments and feedback on how Curtin University operates.
Lodge a formal complaint
Below are some tips when making your complaint.
- Be timely. Register your complaint with 12 months of the issue occurring.
- Provide as much evidence and details as possible.
- Familiarise yourself with the Complaint Categories
The University accepts complaints can be made anonymously and will take reasonable measures to address them. However it is important that a complainant understands that this may have an impact on how effectively the University can deal with the complaint. There are difficulties in investigating anonymous complaints because the University is unable to seek clarification of the complaint or additional information about the complaint. This includes the ability to gather further information from the complainant, provide natural justice to those subject to the complaint and, where appropriate, update the complainant on the outcome.
